The product warranty does not apply to failures occurring during or after the altercation of the functionality and appearance, such as refurbishment, upgrade or other modifications of the product without written consent from Build3d.
1. Please notify us by mail at [email protected] within 7 days for your intention to return the product(s) briefly explaining the reason for your purchase withdrawal.
Please note that:
2. Prior returning any product please note that we request that the product must be unused and in its original packaging.
3. Returned products must reach us within 28 days of the original delivery date.
4. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.
5. Delivery charge is non refundable unless the item is damaged.
6. Returns are at customer cost
7. It can take up to 28 days for a return to be processed once we received the item.
8. Returning Damaged Items
9. Replacements for exchange of damaged goods will only be dispatched once the original item has been received at our warehouse
Please send all returns to the following address:
Build 3D RETURNS
38 Columbia Point
UK & Channel Islands Returns
Be sure to obtain a proof of postage when returning items. We cannot be held responsible for items that fail to reach us.
Customers returning orders from outside of the UK will be responsible for all costs associated with returning their order.
Please note: we cannot be held responsible for items that fail to reach us. We recommend that overseas customers send their returns via a registered trackable service.