Returns & Exchanges

Withdrawal Form: email at [email protected]

1. Please notify us within 7 days by mail of your intention to return the product(s).

2. We request that you return products to us unused and in their original packaging.

3. Returned products (with a completed returns form) must reach us within 28 days of the original delivery date.

4. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.

5. Delivery charge is non refundable unless the item is damaged.

6. Returns are at customer cost 

7. It can take up to 28 days for a return to be processed once we received the item.

Returning Damaged Items

Replacements for exchange of damaged goods will only be dispatched once the original item has been received at our warehouse

Build 3D does not give refunds on the following items:

Items returned after 28 days.

Delivery Cost

Items without a completed returns form.

Damaged items not notified by telephone to us within 7 days.

Returns Postage

On the Returns Form you will find a UK Returns Address label which you can use. The returns address information is also here if required:

Please send all returns to the following address:



38 Columbia Point

SE16 7BE


United Kingdom 

UK & Channel Islands Returns 

Be sure to obtain a proof of postage when returning items. We cannot be held responsible for items that fail to reach us.

Non-UK Returns 

Customers returning orders from outside of the UK will be responsible for all costs associated with returning their order. Please note: we cannot be held responsible for items that fail to reach us. We recommend that overseas customers send their returns via a registered trackable service.